Your scheduled appointment time is sacred, and I do intend to honor each client’s reserved time. While I understand adjustments may be necessary, I respectfully ask that at least 24 hours’ notice is provided to adjust or cancel your appointment. When securing your reservation, please note that a credit card will be required to secure the booking. In the event of a no call no show, the credit card on file will be charged for the full amount of the service. If less than 24 hours’ notice is provided, 50% of the service will be charged. If you are running more than 15 minutes late, it may be necessary to reschedule and charge accordingly. Thank you for your understanding.
LOST ITEM POLICY
Please come to the spa without jewelry. Level Up Skincare is not responsible for lost items. If any personal items are left behind, you will be notified immediately upon their discovery.
Client satisfaction is my #1 goal. If for whatever reason you are unhappy, please bring it to my attention so we can discuss and come to a resolution. My hope is that you are also pleased with any products you may purchase, which is why we usually test them on your skin during your service. If you are unsatisfied or change your mind later, please note that products may be returned or exchanged if unopened.